Amazon FBA policy updated again with shorter timelines!

The relevant adjustments will be implemented in two phases, respectively on 23 October and 1 November 2024, the core of this claim process adjustment, mainly for the time limit of the claim, and this is a relatively large impact on sellers.

1, Amazon opens automatic compensation

From 1 November 2024, Amazon will take the initiative to compensate for inventory lost in the Amazon FBA warehouse, and any compensation applications related to warehouse loss, salvage and buyer returns will be actively compensated.

This means that once the goods are confirmed to be lost in the FBA warehouse, sellers do not need to submit invoices, PODs, packing lists and other documents, as long as Amazon confirms the loss of goods, that is, it will take the initiative to compensate.

But most sellers currently have reservations about this policy, the reason is the root of the problem, that is, how to define where the shipment is lost, this point if only rely on Amazon itself to determine the compensation or not, then the seller is estimated to be uneasy.

And if the seller to prove that the shipment is lost in the FBA warehouse, it is inevitable that the last or to submit the POD receipt and other information, so the specific effect of this policy, but also in the back of the slow observation.

2, the claim time limit is shortened

If you find no active compensation to manually apply for compensation (implemented after 10.23)

Lost or damaged goods claims: 60 days

Claims for buyers returning goods: 60-120 days

Claims for merchandise lost in transit (removal from warehouse, etc.): 15-75 days

Claims for other removals (miscalculation of size and weight, etc.): 60 days